See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Unfortunately, due to Government guidelines regarding the recent COVID-19 outbreak our dealerships are temporarily closed. If you reserve any of our vehicles whilst these restrictions are in place we will hold your vehicle securely at out our dealership. During this period one of our advisors will be in touch to keep you informed and arrange collection once restrictions have been lifted and we are back to business as usual.
Unfortunately, due to Government guidelines regarding the recent COVID-19 outbreak our dealerships are temporarily closed. Whilst these restrictions remain in place we will hold your vehicle securely at out our dealership and one of our advisors will be in touch to arrange collection once restrictions have been lifted and we are back to business as usual.
Not a problem, you can talk to any one of our advisors during normal business hours on 01275 873701, alternatively please fill out an online enquiry with any questions you may have and we will be in touch as soon as we can.
If you wish to make changes to your order please let us know as soon as possible and we will do everything we can to accommodate any changes requested prior to collection. If you have paid for your car in full or reserved a vehicle and you change your mind, you can cancel your order at any time before collection or up to 14 days after collection/delivery, however we would like the opportunity to help before you cancel so please contact our team on 01275 873701 or email us. For For full details regarding order amendments and rights to cancel please refer to our buying online terms and conditions.
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
At Clevedon Garages we guarantee a minimum of 12 months warranty with all used car purchases. Some of our vehicles have unexpired manufacturer warranty which will transfer with ownership of the vehicle. Vehicles outside of the manufacturers warranty term will benefit from 12 months warranty with our used car warranty provider at no additional cost to the purchaser. Full details of warranty terms and conditions regarding online purchases can be found here.
Once your reservation has been confirmed a member of our team will be in touch to discuss payment of the remaining balance. At this point please make them aware of your intent to purchase through vehicle financing and they will be happy to discuss the options available to you. If you have any questions regarding financing your purchase at any time please contact us by email or call us on 01275 873701.
You can often find this figure out by contacting your finance provider directly, alternatively if you have financed your vehicle using one of our providers a member of our team will be able to obtain it with your permission.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our advisors will be able to help you in this scenario.